Kerbside starts at £199 and covers up to four pieces. Assisted starts at £349. Pieces five to ten add £15 each, and from the eleventh piece the rate drops to £12. A bike adds £59 and a small furniture item adds £45. The price is the same to every one of the 86 areas we serve, and it includes VAT and standard cover. That is the whole structure, and the rest of this page just shows it working.
How the price is built
A piece is any box, bag or suitcase up to 30 kg. You count your pieces, and the counting does the pricing. The minimum covers your first four, the next six are at the mid rate, and everything after the tenth is at the lower rate, because the eleventh box takes up van space but no extra stops, admin or doorsteps.
Bikes and furniture sit outside the piece count with their own flat prices. Assisted costs a fixed amount more than Kerbside whatever you send, because what you are adding is carrying labour, not van space.
Worked examples
- Four boxes, Kerbside: £199, with nothing to add.
- Four boxes, Assisted: £349, carried from inside by one person.
- Six pieces, say four boxes, a suitcase and a holdall, Kerbside: £199 plus two pieces at £15.
- Ten pieces, Kerbside: £199 plus six pieces at £15.
- Fifteen pieces, Kerbside: £199 plus six at £15 plus five at £12.
- A bike on its own, Kerbside: £199, because the minimum applies even when the bike is the whole load.
- Three boxes and a bike, Kerbside: £199 covers the boxes, plus £59 for the bike.
- Eight boxes and a desk chair, Assisted: £349 plus four pieces at £15 plus £45, with a two-person crew included because furniture is on the job.
Every figure above is the full amount. There is no fuel surcharge, no booking fee and nothing bolted on at checkout.
What changes the price
Four things, and only four.
- How many pieces you send past the first four.
- Which tier you choose. Assisted adds a fixed difference for the carrying.
- Furniture and bikes, each at its own flat price.
- Stairs, on Assisted only. If either address is above the first floor with no lift, a per-end supplement applies, and the form shows it before you pay. Ground floor, first floor or any floor with a working lift adds nothing. On Kerbside stairs are irrelevant because you bring everything to the door.
What makes no difference
- Destination. Newcastle costs the same as Reading. The hub model means distance is already shared across the whole run.
- Direction. Into London and out of London price identically.
- Weight, as long as each piece stays under 30 kg. A box of pillows and a box of textbooks are the same piece.
- When you book or travel. There is no peak pricing, no weekend premium and no penalty for booking close to the cutoff. The only calendar effect is availability, because runs can fill in busy weeks.
- Your London postcode. Congestion charging, ULEZ and the joys of parking in Zone 1 are our problem, not a line on your price.
Kerbside or Assisted
Kerbside means you bring everything to your front door and the driver loads. It suits anyone able-bodied with a ground floor door or a lift, and it is the cheaper tier.
Assisted means we carry from inside, any floor. Boxes and bags are carried by one of us, and furniture or bikes bring a two-person crew. Pick it if you are on a high floor without a lift, short on time, or simply do not want to lug fifteen boxes down a Victorian staircase. The per-piece rates are identical in both tiers, so the gap between the two quotes stays the same however big the load grows, plus any stair supplement.
Paying and changing your mind
You pay in full when you book, by card, Apple Pay or Google Pay, and the confirmation lands straight away with a manage link. Through that link you can add pieces, switch to Assisted or move to a later run, all before the cutoff at 12:00 two days ahead of collection. Changes are priced as the difference, nothing more. Cancellation terms are on the terms page.
When the shuttle is the wrong tool
Over 50 pieces, or more than six furniture items and bikes combined, is beyond online booking and becomes a removals enquiry. A whole flat including sofa, bed and wardrobe was never a shuttle job, and we will say so rather than squeeze it in badly. Likewise a move where both addresses are in London needs a local service, not a hub run, and the booking form points you the right way if you enter two London postcodes.
For everything in between, which is most students, graduates and people sending belongings ahead, the maths above is the real and final price.