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These terms cover bookings made on londonshuttle.co.uk. The service is operated by PSPD LDN LTD ("we", "us"). By paying for a booking you accept these terms.
We collect boxes, bags, suitcases, bikes and small furniture from your door, carry them via our Oxfordshire hub, and deliver them to the other end of your route on the published day for your postcode. Collection and delivery dates are shown before you pay and confirmed by email.
Prices include VAT and are payable in full online at booking. The price is calculated from your item counts and service level; our server recalculates it independently of the page, and the recalculated figure is what you are charged. Standard cover of £50 per piece is included.
A piece is a box, bag or suitcase up to 30 kg that one person can safely lift. Pieces over 30 kg may be refused at the kerb or recharged as two pieces. Label every piece with your booking reference. Nothing on the prohibited items list may travel; prohibited items found at check-in are set aside for you to collect and are not delivered.
Kerbside: you bring everything to the front door at ground level before your window and one driver loads. If your pieces are not ready and the driver cannot wait, the collection is missed (see 6). Assisted: our two-person crew carries from inside on any floor; the stairs charge declared at booking must match reality or the difference is payable before loading.
We send a 4-hour window by text the evening before each leg. Windows are targets, not guarantees: traffic, weather and earlier stops can move them, and we keep you posted when they do. Transit times between legs are as published at booking.
Until your cutoff (12:00 two days before collection) you can cancel for a full refund, move to a later run, add items or upgrade service free of charge; added items are charged at the standard rates. After cutoff bookings are non-refundable because the run is planned around them. If we miss your collection through our fault, we re-collect on the next run or refund you in full, your choice. If the collection fails because nothing was ready or access was not as declared, we will try to fit you on the next run but no refund is due.
Standard cover is £50 per piece against loss or transit damage. For cover, a piece means each box, bag, suitcase, bike or furniture item on your booking. Excluded: prohibited items, poorly packed items and pre-existing damage, as set out on the cover page. Claims must be noted at delivery and emailed within 48 hours. Our total liability for any booking is limited to the cover value of its pieces or the price paid, whichever is higher. Nothing in these terms limits liability that cannot be limited by law.
Rarely, weather, breakdown or legal road closures can force us to move a run. We will tell you as soon as we know, and you choose: the next run, or a full refund of the affected legs.
We use your contact details to run your booking (confirmations, windows, delivery updates) as described in the privacy policy.
These terms are governed by the law of England and Wales. Nothing in them affects your statutory rights. If any clause is found unenforceable the rest still stand. Questions: [email protected].